(Reading time: 1 – 2 minutes)
I just got an email from Mr Victor Cho, General Manager, KODAK Gallery.
Kodak changed their Terms and Conditions on their Photo Gallery service to recoup some of the cost of storing petabytes of image bits. This is perfectly reasonable. I don’t recall how they announced the changes, but Mr Cho explained, in a very straightfoward manner, exactly why the changes were necessary, and acknowledged that some previously free services now had nominal costs (ranging from $0.15 to $19.95 annually).
Frankly, I can’t recall ever getting such an honest and straightforward email from any corporation, ever. Or even a regular letter in the mail!
At the moment, I don’t have any need for the service Kodak is providing (my account is for viewing someone else’s pictures), but if I need such services (photo printing, etc) in the future, I’ll certainly stop by Kodak Gallery first.
On the other hand, as encouraging as this is, it’s still a pretty sad statement of our society when a simple letter of explanation is so startlingly rare. I’m taking it as progress. Now, go watch Susan Boyle raise the roof.
Similar Posts:
- Online financial idiocy
- Viewpath Finally Nails It: Prospecting done right!
- Truncating Customer Service Emails Doesn’t Serve Customers
- Comcast tricks for paperless billing, customer service saves the day
- Nonplussed (Banking)
{ 1 comment }
We are all most sadly used to being treated like trolls from corporations. It’s nice that you got a response.. although I’m still not sold on Kodak Gallery…
And awww.. did Ms. Boyle steal your heart?
Comments on this entry are closed.