Comments on: How Techsmith Lost My Purchase Of SnagIt http://tinobox.com/wordpress/marketing/techsmith-definitely-lost-my-purchase-of-snagit/ Odds and ends of internet entrepreneurship—A Technical Diary Mon, 30 Jan 2012 15:07:37 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Dave Doolin http://tinobox.com/wordpress/marketing/techsmith-definitely-lost-my-purchase-of-snagit/comment-page-1/#comment-1949 Dave Doolin Tue, 11 Aug 2009 20:36:40 +0000 http://tinobox.com/wordpress/?p=2776#comment-1949 @Andrew - (shameless plug) I'm deep in a rough draft for my new ebook "How to Really Publish a Blog Post" but I would be happy to dig up what I can from my correspondence with Techsmith, later this evening. For what it's worth, I just bought a very nice directional microphone and a Behringer 1002B mixer for creating screencasts. I plan on purchasing the Pro version of Jing for that. I hate video myself, but everyone else seems to love it... so I plan on splitting the difference with very short, precisely targeted screencasts. I tried the CamStudio free software application. It seemed worse. I don't mind spending the money so much as wasting the time. Given paid and free wastes same amount of time, I'll go with free. If paid saves me time, I'll pay no problem. Here's more information about <a href="http://tinobox.com/wordpress/tag/time-bomb/" rel="nofollow">software time bombing</a>. @Andrew -

(shameless plug) I’m deep in a rough draft for my new ebook “How to Really Publish a Blog Post” but I would be happy to dig up what I can from my correspondence with Techsmith, later this evening.

For what it’s worth, I just bought a very nice directional microphone and a Behringer 1002B mixer for creating screencasts. I plan on purchasing the Pro version of Jing for that. I hate video myself, but everyone else seems to love it… so I plan on splitting the
difference with very short, precisely targeted screencasts.

I tried the CamStudio free software application. It seemed worse. I don’t mind spending the money so much as wasting the time. Given paid and free wastes same amount of time, I’ll go with free. If paid saves me time, I’ll pay no problem.

Here’s more information about software time bombing.

]]> By: Andrew http://tinobox.com/wordpress/marketing/techsmith-definitely-lost-my-purchase-of-snagit/comment-page-1/#comment-1948 Andrew Tue, 11 Aug 2009 20:16:23 +0000 http://tinobox.com/wordpress/?p=2776#comment-1948 Dave - This post about Snagit is dead-on, and pretty much the exact same thing I've encountered for another one of Techsmith's products, Camtasia. I think that Camtasia will likely be the product that we want to purchase, but I installed it once, poked around a few features in-between meetings, and have been absolutely unable to dive deep into the tool since then ... and now my trial period has ended. So, I'm searching Techsmith's site for any information on how to extend the trial period or request an extension, etc. with no luck. Would you be willing to share the information that their tech support sent you about extending the trial for a short period of time? I'm assuming the manner would be similar for Camtasia that they use for Snagit, but I'm not positive. Anyway - I agree wholeheartedly with your post and the fact that many purchases are made on emotions and how easy or difficult a company makes it to evaluate their products. Thanks. - Andrew Dave – This post about Snagit is dead-on, and pretty much the exact same thing I’ve encountered for another one of Techsmith’s products, Camtasia. I think that Camtasia will likely be the product that we want to purchase, but I installed it once, poked around a few features in-between meetings, and have been absolutely unable to dive deep into the tool since then … and now my trial period has ended.

So, I’m searching Techsmith’s site for any information on how to extend the trial period or request an extension, etc. with no luck.

Would you be willing to share the information that their tech support sent you about extending the trial for a short period of time? I’m assuming the manner would be similar for Camtasia that they use for Snagit, but I’m not positive. Anyway – I agree wholeheartedly with your post and the fact that many purchases are made on emotions and how easy or difficult a company makes it to evaluate their products.

Thanks.
- Andrew

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