Here’s the deal: the web allows consumers to publicly vent, complain, point out, and generally make their dissatisfaction about a product or service known.
And you know what?
99% of the time it doesn’t matter at all. All it does is make the complaining person look like… a complainer. This is bad when your complaint outranks what you’re complaining about.
I just had an experience on another site where I mentioned a serious deficiency in the service in an article. The vendor wrote in a comment that, basically, I wasn’t using their system correctly.
Ok, I’m an idiot, I’m cool with that.
In the next round of emails, I find that no, in fact, they don’t understand what I’m trying to do.
It dawned on me that I was about to get sucked into something that was going to be a complete waste of time.
Solution is easy: delete the vendor’s comment, delete my observation in my article, declare victory!
The vendor looks smart, I look smart, it’s a win/win!
Later, I’ll just quietly find another vendor to handle those tasks. No fuss, no muss.
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Yup, I think this works. Just delete the zero sum agenda.
Sean´s last [type] ..Ascending the Island In The Sky
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