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3 Priceless Customer Service Facts You Can’t Buy (they might tell for free)

September 12, 2010

Sending out customer service emails is largely a waste of time. No matter how polite you are, no matter how ludicrously awful your experience was, 90% of the time “customer service” finds a way to make you feel really small or stupid. If they even reply at all. Which is why I don’t send such [...]

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Tasking into hour long chunks

August 1, 2010

Hanging out on Twitter this morning, @jesseblayne made a remark about getting started. I replied with a more or less a blog post’s worth of info packed into 140 characters. This is that blog post. First, some benefits: Writing makes you think, thinking helps you learn. Having a list of tasks you know took one [...]

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Creating versus performing a process

July 18, 2010

I’ve had several screencast tasks hanging around in my todo list. So I just spent an hour and scripted 3 of them. They will be much easier to make now that I know what I want to say. Each are written “out by the numbers.” Sam Carpenter of CentraTel pounds repeatedly on the notion of [...]

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Speed of Implementation: initiation and execution

June 23, 2010

Reviewing the results of 2009, it’s clear that speed of implementation can be divided into two parts: Initiation, how fast to get started. Initiation is easy to understand, if you can’t get started on something right away, or at least Real Soon Now (for real), you’re unlikely to succeed at it. Execution, how fast until [...]

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Frame-controlled by a vendor

June 12, 2010

Here’s the deal: the web allows consumers to publicly vent, complain, point out, and generally make their dissatisfaction about a product or service known. And you know what? 99% of the time it doesn’t matter at all. All it does is make the complaining person look like… a complainer. This is bad when your complaint [...]

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Reconciling Quickbooks $0.0 opening balance

January 31, 2010

Note: This article was first published on Oct 28, 2007 @ 19:21. The material is still good. I’m republishing to bring it forward for tax season, and for testing the behavior of RSS on republished material. Undoing multiple reconciliations in Quickbooks may roll the internal opening balance for a reconciliation to $0.0, despite whatever value [...]

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Morning Due Diligence — Making that first cup of coffee count!

January 30, 2010

What do you do in the morning? Surf the World Wide Web? Me too! Such a waste of time… or is it? Since you’re surfing it anyway, surf it with a purpose instead of wasting time looking for Paris Hilton’s latest antics (we miss you Paris!). Use that time to check up on your personal [...]

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Dealing With Self-Appointed Internet and Social Media “Police”

January 22, 2010

Here’s how you deal with emotional issues of getting tooled by self-appointed arbiters of the internet and the new social media applications. That is, when you get “policed” by the chattering classes. First, let’s examine how the real world works. Consider: Fact: If Brad Pitt does it, he’s cool. Fact: If you do the same [...]

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Actions you can take that help your personal economy and make you feel good

November 1, 2009

For a while, I was posting regularly on financial and economic matters. The need for that passed as the news became common knowledge. That is, the problems became real for ordinary people, not just for nutjobs screaming from the fringe. But it’s not over yet. Even if the recession is officially over, the recovery will [...]

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