I’ve tried very hard to ensure my Comcast account retains paper statements.
I ended up on a page where Comcast blocked my account access unless I accepted paperless billing, except I didn’t know that they were going to do that.
And there doesn’t appear to be any way to undo that. As it stands, I’m not sure either way, and not sure how to find out. Maybe when they turn off the internet…
The “Ask Comcast” pages just shut down when persisting on a query for “remove paperless billing.”
If they managed to trick me into paperless billing, it means I have to set up my comcast.net email account and monitor that in some way. My hunch is that their email is either something I will have to log into, or POP3 only forwarding. Those are the two most convenient “Screw the customer” mechanisms. Not looking forward to it.
But, ok, fine.
That’s just how it is.
However, a fast call with Alex, Customer Service Rep. #19410 put everything to rights concerning a related question I had. Alex was polite, fast and accurate, and answered my question to my full satisfaction.
Thanks Alex!
{ 2 comments… read them below or add one }
Thanks for sharing your positive experience. We’ll make sure Alex gets kudos for the job well done!
Best regards,
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com
Thanks Mark.
You might mention to whoever matters that the techniques used to funnel people into paperless billing are borderline illegal when used for direct marketing purposes. Seriously, FTC illegal. If I pulled stuff like that to sell product, I’d get in a lot of trouble. Comcast shouldn’t try to skirt the law quite so closely.