I’m dealing with a content theft issue between two hosting companies with two different blogs involved in ripping off some of my content from Website In A Weekend.
Neither of the blogs involved have direct contact information anywhere on their websites. So I’ve contacted the hosting companies.
I’m back at square one now, because the technical support person at one of the hosting companies (NameCheap) has no context for the issue: his email system successively truncates replies. There’s no need for truncation when any dumdum can buy a terabyte drive at Wal-Mart. In any case, a blog I believe [possibly wrongly, see below] his company hosts is infringing, and my complaint is being routed to (essentially) /dev/null.
So I would have to go back through all the old emails and rebuild the entire story.
[UPDATE:] Since I wrote this last paragraph, Jerry, a very helpful engineer at NameCheap, took the time to track down the hosting company evidently behind the original offender. I had not heard of NameCheap before now, but I’m going to check out their offerings, and you should too. Good customer service saves money, way beyond affiliate commission I get from recommending Bluehost (I am also very happy with Bluehost’s services, including customer service).
The other company, Dreamhost, brushed me off: unless I file a formal DMCA complaint, they aren’t interested.
Next time I’ll log all the emails externally as I go, and won’t waste any time: I’ll send the DMCA letter out on the first email.
